One unified platform from SA Telecoms — built-in CRM, intelligent auto-dialer, campaign manager, SMS & WhatsApp, VIP softphone and real-time analytics. Automate dialing, track every interaction, and get live insights in one place.
A single unified platform that boosts productivity, gives real-time insight, and brings every customer channel into one place.
Auto-dialing & call tracking
Real-time dashboards
Calls, SMS, WhatsApp
Track & nurture leads
Automate dialing, track interactions and get real-time insights — all from a single platform. Auto-dialing helps agents connect faster, while call tracking and lead management streamline sales from first touch to closed deal.
Automate dialing, track interactions, get real-time insights.
SA Telecoms owns the infrastructure, employs the engineers and answers the phone. No call-routing through overseas tier-1 support, no third-party finger-pointing — just a local team accountable for every call.
Built-in CRM, intelligent automation, campaign tooling, multi-channel messaging and the VIP softphone — all delivered as one seamless system.
Manage leads & close deals — every customer record, interaction and follow-up in one place.
Intelligent call automation that lets agents connect faster, skip drop-offs and focus on live conversations.
Monitor & optimize campaigns — measure conversion, A/B test scripts, and route the right leads to the right team.
Multi-channel messaging — every conversation lives in the same agent inbox as your voice calls.
Call from anywhere — desktop, mobile or browser. Your business identity goes wherever your agents are.
Automated follow-ups — never lose a lead to a missed callback. The platform schedules and prompts the next action.
"Auto-dialing helps agents connect faster. Call tracking and lead management streamline sales."
From compliance-heavy financial services to high-volume retail support, our deployments are fine-tuned to industry-specific workflows.
"We migrated 140 agents off our legacy PBX in under three weeks. Audio quality is night-and-day, and the reporting we now have access to is genuinely better than what we paid four times the price for."
"The SA Telecoms team integrated the platform with our Salesforce instance in days. Agents now see the customer's full history the second the call connects — average handle time is down 22%."
"Having one local team that owns the trunks, the SBC and the platform means when something happens, one phone call solves it. We've had zero unplanned downtime in 14 months."
"WhatsApp Business inside the same agent inbox changed everything for our claims team. Customers prefer it, agents handle 3× more conversations, and we still record everything for compliance."
It is a single unified platform that combines a built-in CRM, intelligent auto-dialer, campaign manager, multi-channel messaging (calls, SMS & WhatsApp), a VIP softphone and a real-time analytics dashboard — designed to boost agent productivity and keep every customer interaction in one place.
Auto-dialing helps agents connect faster by automatically working through call lists and skipping busy, unanswered and disconnected numbers. Combined with call tracking and lead management it streamlines sales and typically delivers around a 40% productivity uplift.
8+ channels are supported on a single platform — voice calls, SMS, WhatsApp, email and more — all delivered into the same agent inbox so every customer conversation stays connected to a single CRM record.
Yes. The VIP Softphone lets agents make and receive calls from desktop, mobile or browser, with the same campaigns, scripts, CRM access and call reminders they have in the office. Availability is 24/7.
The Live Dashboard tracks calls, monitors agents and surfaces analytics in real time — including live call tracking, performance reports and campaign analytics, so managers can see calls today, success rate, agent activity and campaign progress at a glance.
Yes. The platform supports inbound customer service queues, outbound sales and follow-up campaigns, and blended teams that handle both — with automated call reminders so no follow-up is missed.
Request a demo and our team will walk you through the platform with your real use case in mind. Call 010 110 0300 or email info@sa-telecoms.co.za and we will arrange a session.
Request a demo today and see how the SA Telecoms Call Centre CRM Platform brings your calls, campaigns, channels and CRM into a single, unified system.