Privacy Policy

Definitions

For the purposes of this Privacy Policy :

 Application refers to the YIP application for iOS, the YIP application for Android, and the

YIP application

for desktop platforms; published by RB Telecoms (Pty) Ltd;

 Company (referred to as either “the Company”, “Our”, “Us” or “We” in this privacy policy)

refers to RB

Telecoms (Pty) Ltd, whose head office is at 4 Pieter Wenning Road, Fourways, South Africa

 Service means – voice services provided via the Application

 Personal Data is any information that specifically identifies an individua l (such as your

name, username,

address or e-mail address), processed by the Company for the purposes set forth in this

privacy policy.

Personal Data also includes any information about an individual that is directly linked to

personally

identifiable information and is processed by the Company for the purposes set forth in this

privacy

policy. Personal information does not include “aggregate” information, which is data the

Company

collects about the use of the Service (such as automated crash reports) or about a group or

category of

users, from which individual identities or other personal information has been removed.

This privacy

policy in no way restricts or limits our collection and use of aggregate information.

 Company (referred to as either “the Company”, “Our”, “Us” or “We” in this privacy policy)

refers to RB

Telecoms (Pty) Ltd, whose head office is at 4 Pieter Wenning Road, Fourways, South Africa

 Device means any device that can access the Service such as a cell phone, tablet or a

computer,

that allows the Application to be downloaded and the Service to be used

 User means a natural person using the Application for personal or professional purposes.

Privacy information access preface

Company is very concerned for the privacy of the users of our products. To this extent, no

user information is

collected except when necessary for using a specific feature of our products (Apple Push

Notification Service,

Firebase Cloud Messaging) and is never shared with any third parties. The only time

information is requested

other than listed here is for use in troubleshooting technical issues and of course, the user

has the option to

refuse in that case (though that may negatively affect our ability to resolve any issues).

This privacy policy contains the full list of features built into the Application that in any way

process users’ private

information. Whether a feature is enabled or not, and thus whether the private information

required for the feature

to work is accessed, depends solely on the SIP account configuration in the Application.

Push Notifications

In order for Push Notifications to work, we must register your account remotely when the

Application is in the

background or closed on your iOS or Android device. To accomplish this, we transmit your

SIP account details to

SIPIS (our server that handles push notifications) over a HTTPS – secure connection. This

information is shared

with no one and is erased immediately when the push instance expires (usually within 3-6

days, depending on

SIP account configuration) or the user disables Push Notifications in the Application. If the

SIP account is

configured to use one of our methods for multitasking instead of Push Notifications, this

information is not sent to

SIPIS.

Mobile App Contacts Usage

This part of the privacy statement describes how the Company collects and uses the contact

information you

provide by granting the contacts access permission

in the Application. It also describes the choices available to you regarding our use of your

information and how

you can access and update this information.

We access the following personal information from your address book:

 Contacts’ names

 Contacts’ email

 Contacts’ telephones

 Contacts’ organization

 Contacts’ postal address

 Contacts’ birthday

 Contacts’ gender

We use this information to

 Populate your Contacts data in the app.

 To import your favourite contacts into the Quick Dial list, if you also enable the “Busy

Lamp Field”

feature on a contact, the favourite contact’s number (URI) will be included in your SIP traffic

but will not

be stored anywhere.

 Enable the Smart Contacts feature, which helps you to make free calls and enjoy seamless

communication with other users with SIP accounts on the same provider.

If your SIP account is configured to use the Smart Contacts feature, we securely upload your

contacts to

the server to recognize Application users among your contacts.

We will only use your Contacts information for the specific reason for which it was provided

to us.

Mobile App Location Information Usage

This part of the privacy statement describes how the Company uses the location

information you provide by

granting the Location access permission in the Application.

We ask the location access permission only if the SIP account is configured to do so, and

only in the following

use cases:

 When the SIP account is used in a country with Dispatchable Location for emergency calls

legal

requirement.

In this situation, the app attempts to acquire your location information in case a call to an

emergency

number is placed. Please note that emergency calls are usually routed to your phone’s

native dialer

instead of requesting location access. Please consult with support to learn how emergency

calls are

handled for your account.

 when the SIP account is configured to send location data during SIP registration

We will only use your Location information for the specific reason for which it was provided

to us.

Mobile App Media Files and Documents usage

This part of the privacy statement describes how the Company uses media files and

documents shared with the

Application. Depending on the operating system, you may need to grant additional file

access-related

permissions to the Application in order for the Application to access files.

We process your files such as photos, videos, and documents; only if the SIP account is

configured to do so, and

only in the following use cases:

 When you select the option to share a media or file attachment via a multimedia message.

We always access only the files that have been explicitly shared with the Application.

The attached files are always encrypted and securely uploaded to a server in order for the

message

recipient to download them later.

 Other use cases in which the files never leave your device. An example of such a use case

is adding a

photo avatar to a favorite contact (also referred to as “QuickDial”).

We will only use your files for the specific reason for which they were provided to us.

Google Calendar usage

This privacy statement describes how the Company collects and uses the information you

provide in your Google

Calendar account via the Application for our UCaaS products. It also describes the choices

available to you

regarding our use of your information and how you can access and update this information.

We collect the following personal information from your Google Calendar and Google

Contacts account:

 Event name

 Event date

 Event time

 Event description (will be inserted as a note)

 Event location (will be inserted as a note)

 Contacts’ names

 Contacts’ email

 Contacts’ telephones

 Contacts’ organization

 Contacts’ postal address

 Contacts’ birthday

 Contacts’ gender

We add/import the following personal information from your “Cloud Softphone” account to

your Google Calendar

& Google Contacts account:

 Event name

 Event date

 Event time

 Event description

 Event resource name

We use this information to

 Populate your Google Calendar & Google Contacts data in your installed Application.

 Populate your application customer data in your Google Calendar & Google Contacts

account

 Create bookings from the Application ‘s calendar for the imported/synchronized contacts

 Keep your Google Calendar & Google Contacts in sync with your application customers

and vice versa

 Send booking confirmation emails, booking cancellation emails, booking update emails or

booking

reminder emails to the contacts imported from Google Calendar & Google Contacts – prior

to sending

out such emails your consent will be sought each time.

We will only use this information for the specific reason for which it was provided to us.

Mobile App Analytics Usage

The Company may collect aggregate data that no longer identifies individual users for

purposes of usage and

performance analysis. This may include diagnostic data such as login counts, screen view

counts or crash

information.

Troubleshooting Logs Usage

For the sole purpose of troubleshooting, the Company might ask users to provide debug

logs from the

Application. The debug logs contain full network traffic information for application

provisioning, calls, messaging

and other network in-app events generated by user activity.

Retention of Information

We maintain your personal information in our regular business records while you are a

customer of your Service.

We may also maintain this information for a period of time after you are no longer a

customer if the information is

necessary for the purposes for which it was collected or to satisfy our legal requirements

and/or obligations.

These purposes typically include business, legal, or tax purposes. If there are no pending

requests, orders, or

court orders for access to this personal information, we may destroy the information once it

becomes

unnecessary to those purposes for which it was collected.

Security

The security of personal information is important to us. We take commercially reasonable

measures and follow

generally accepted standards to protect the information you provide us, both during

transmission and once we

receive it. For example, the information you provide is transmitted via encryption using

technologies such as

secure socket layer technology (SSL).

Disclosure to Third Parties

We do not share or sell your personal information to third parties.

We disclose information only in the following cases: as required by law, such as to comply

with a subpoena or

similar legal process when we believe in good faith that disclosure is necessary to protect

our rights, protect your

safety or the safety of others, to investigate fraud, or to respond to a government request if

we are involved in a

merger, acquisition, or sale of all or a portion of its assets, you will be notified via email

and/or a prominent notice

through our app of any change in ownership or uses of your personal information, as well as

any choices you

may have regarding your personal information to any other third party with your prior

consent to do so.

Privacy Statement Updates

We may update this privacy statement to reflect changes to our business or this app as it

pertains to the

information collected from you and our use of it. If the change impacts how we use or

handle information

collected from you, we will email you and/or your company’s Google administrator or post

a notice where you first

access this app prior to the change becoming effective. We encourage you to periodically

review this page for the

latest information on our privacy practices.

Support

As a user, you can request the following:

 Confirmation of access to personal data concerning you

 Access to the processed personal data concerning you.

o Please note that pieces of personal data stored in encrypted format can only be provided

in its

encrypted form.

o Please note that once data is removed it cannot be restored.

 Correct inaccurate or incomplete personal data concerning you

 Erase processed personal data concerning you

 Arrange how personal data concerning you should be processed in event of your death

To process a request, please send us an email to support@sa-telecoms.co.za with the

following:

 Subject of request, your name(s) and first name(s);

 Scan of both sides of your passport or identity card to enable us to verify your identity

Company support will respond to requests in a timely manner (within 30 days of request).

Company support might ask you for further information, such as a username or a phone

number, in order to

determine what information has been collected about you.

If you have any questions or concerns about our privacy policy, please contact us at

support@sa-telecoms.co.za.

Additional Sections for Google Play Compliance

Children’s Privacy

The YIP Calling App is intended for adults (18 years and older). We do not knowingly collect

personal information from minors. If you believe a child has provided information, please

contact us and we will delete it promptly.

Public Availability

This Privacy Policy is accessible at https://www.sa-telecoms.co.za/privacy-policy and from

within the YIP Calling App under Settings → Privacy Policy.

— RB Telecoms (Pty) Ltd t/a SA Telecoms —