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YiP CRM Software

What is YiP CRM Software?

YiP connects call centers with efficient applications.

YiP CRM is a premium product by SA Telecom, designed specifically for call centers. It integrates SIP voice capabilities, acting as a dialer to ensure seamless communication. The platform automates routine tasks, provides real-time insights, and enhances agent productivity. By streamlining customer interactions, YiP helps boost customer satisfaction and loyalty. As a comprehensive solution, Yip empowers call centers to operate more efficiently and effectively.

Key Features

An all-in-one cloud-based system built for seamless, scalable call center operations.

Inbound & Outbound Calling

Manage both customer support and sales calls efficiently from one platform.

Auto Dialer Suite (Predictive, Power & Progressive)

Boost productivity with intelligent dialing modes that reduce agent idle time.

Advanced Call Managemen

Transfer, conference, queue, and route calls automatically based on skill or availability.

Call Recording & Playback

Record, store, and review calls for training, compliance, and quality assurance.

Caller ID & Number Masking

Display local or business numbers while keeping agent details private.

IVR (Interactive Voice Response)

Direct callers to the right department using customizable voice menus.

Agent Dashboard & Status Control

Track agent activity (Ready, Busy, Break, etc.) with live call data and performance metrics.

Supervisor Monitoring & Coaching Tools

Monitor calls in real time with listen, whisper, or barge-in options for instant feedback.

Multi-Channel Communication (WhatsApp & SMS)

Connect with customers on their preferred messaging platforms for faster engagement.

Analytics & Reporting Suite

Access real-time dashboards, call logs, and custom reports—all 100% cloud-based and scalable for remote or multi-location teams.

YiP CRM Software

Get the all-in-one Call Centre Software

Yip CRM brings everything your call centre needs into one powerful platform — from inbound and outbound calling to real-time dashboards, reporting, and multi-channel communication. Fully cloud-based and scalable, it’s designed to boost productivity, enhance customer service, and keep your team connected anytime, anywhere.

Individual Price

Per User
R 550 pm
/Month
Comprehensive initial configuration
Complete user training
New DDI or ported landline number
24/7 support
Regular software updates
Enhanced system security

Pricing Options

  • Standard Rate: R550 per user per month.

  • Tailor-Made Pricing: Available for teams of more than three users, offering more affordable rates.

  • Volume-Based Discounts: Custom rates based on call volume and usage to suit your business needs.

  • Custom Quotes: Contact us for a personalized pricing plan that fits your specific requirements.

GET YOUR YiP MOBILE APP

Take your office anywhere with YiP Mobile — seamless calling, messaging, and control on the go.

Register now for
Seamless Communication Remote Services Call Recording |

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Contact

010 110 0300

sales@sa-telecoms.co.za

Dainfern, Gauteng